Contact Support

Contact us about AppKernia problems, suggestions, content corrections or cooperation enquiries through the channels below. Prefer one channel and keep follow-ups in the original feedback record or email thread so the context stays together.

Product issues and suggestions

If signed in, open My → Help and About → Feedback, describe the issue and add screenshots if useful. Review submissions and replies in My Feedback.

If you cannot sign in or use the feedback page, email 22481799@qq.com. You do not need to create another account to contact support.

Suggested subject: AppKernia support | brief description. For example: “AppKernia support | Bookmarks will not load on iPhone”.

Information that helps

What happened: the expected result and what you actually saw.

Steps: the starting page, actions you took and whether the problem happens every time.

Time: the date, time and time zone, where possible, to help locate relevant records.

Environment: device model, operating-system version and app version; include the browser name for website issues. Find the installed app version under Help and About → About Us.

Evidence: the error text, error code or a redacted screenshot. Include a request identifier if the page shows one. There is no need to send every log or unrelated file.

Protect your information: do not send passwords, verification codes, API keys, certificate private keys, full identity documents, payment details or unrelated information about others. Redact email addresses, phone numbers, QR codes and business information where appropriate.

Account security, privacy and deletion

If you see an unfamiliar sign-in or suspect exposed credentials, try changing your password and revoking suspicious sessions, then email 22481799@qq.com with “Account security” in the subject. We do not need your current password or verification code and will not ask for a transfer to a personal account to unlock your account.

For access, correction, deletion of personal information or help closing an account, use “Privacy request” in the subject and identify the relevant account and request scope. We verify identity proportionately and handle the request under the Privacy Policy. This channel remains available if you cannot sign in.

If you can sign in, you can use My → Delete account. Uninstalling the app or signing out does not delete the server-side account.

Content corrections and rights complaints

Send the article title or URL, the passage concerned, an explanation and a source we can check. For a rights complaint, add a description of your rights, the affected material and a way to contact you. Submit only the evidence needed to evaluate the complaint.

We distinguish factual errors, ordinary disagreements and rights complaints, investigate and take appropriate action. A complaint does not automatically guarantee immediate removal; decisions depend on facts, applicable rules and legal requirements.

Enterprise and technical enquiries

Email: 22481799@qq.com. Suggested subject: AppKernia enquiry | company or project name.

Describe your business objective, users, target platforms, existing systems and devices to integrate, expected schedule and any defined budget or scope limits. Initial discussions do not require production credentials, database backups or real user data. Service scope, fees, delivery and acceptance are determined by an agreed proposal or contract.

Following progress and support scope

Check My Feedback for in-app replies. For email, check the original thread and spam folder. Refer to the original feedback identifier or subject when adding information. We may ask for relevant details if investigation requires them.

The published support channels are in-app feedback and the email address on this page. This page does not offer a telephone hotline, instant chat or a round-the-clock service commitment. Response deadlines or dedicated support must be agreed in the relevant service proposal. Privacy requests follow the response provisions in the published Privacy Policy.

Operator

深圳市圆圆正正科技有限公司 (Shenzhen Yuanyuan Zhengzheng Technology Co., Ltd.; English rendering for convenience). Official website: https://www.appkernia.com Correspondence: Room 510, Block A, Jiada R&D Building, No. 5 Songpingshan Road, Songpingshan Community, Xili Subdistrict, Nanshan District, Shenzhen, China. Mark written correspondence “AppKernia User Support”. Arrange visits or shipment of devices by email beforehand.

Content updated: September 13, 2026.